Upgrade Information [e-Parcel VCN-AX 4.0]
June 1, 2020
The VCN-AX 4.0 new version "e-Parcel VCN-AX 4.0.4011" has been released on June 1st, 2020.
Please update it to the latest version.
More about VCN-AX 4.0 or later 
Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
Other Discription
*Since the released version e-Parcel VCN-AX 4.0.4010 (January 1, 2019 released), some of the Delivery Statuses have been changed. (This change doesn't affect use of the existing e-Parcel VCN-AX 4.0.4009 or lower.)
More info.
Notice for updating
* Attention Customers : For our customers using e-Parcel VCN-AX 4.0.4007
As we have mentioned, we would highly recommend updating the software to the improved ver.4.0.4008 (September 12, 2016 released) or later because the significant bug fixed for it.
More info.
Updating Software
For our customers using the target software, the following steps will briefly guide you in updating software the current computer.
*The detailes in updating software are also found in the next site. Click here!
How to update software:
1. To download software in a computer, access the Software Download Site URL below.
Click here to download software
2. Click the [Download e-Parcel Software] button and then login on STEP 1 page.
3. Select e-Parcel client software on STEP 2 page.
4. Click the [Next] button and proceed to STEP 6 page.
* In case of updating the existing software on the current computer, you do NOT need to install your client digital certificate again. You have already installed it on Windows at the beginning of using the e-Parcel service.
5. On STEP 6 page, click the [download] button to save software on your computer.
6. On STEP 6 page, follow the [Instruction for installing e-Parcel Client Software] to begin software installation.
* In the beginning of installation, you may need to shutdown the existing e-Parcel client software. (Stop the service of e-Parcel VCN-AX. Next, right-click the e-Parcel icon on the notification area of the taskbar, select "Exit" the VCN-AX Manager.)
For more details, please refer to the "e-Parcel VCN-AX 5.0 / 4.0 Quick Guide".
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
|
