Upgrade Information [e-Parcel VCN-AX 4.5]
We have released the new version "e-Parcel VCN-AX 4.5.4508" on Septembr 12, 2016.
Please upgrade it to the latest version.
More about VCN-AX 4.0/4.5
Available data communication with e-Parcel VCN-CommCenter 7.0, VCN-AX 4.0/4.5
and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
Release Note
Improved for the problem when a file satisfies specific conditions, this downloading process may stop while extracting a file.
* For our customers using ver.4.5.4507
We highly recommend updating the software to the improved ver.4.5.4508 (September 12, 2016 released).
More info.
e-Parcel Customer Support
Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
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Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified. support@e-parcel.co.jp |