Support Services
e-Parcel Corporation offers to the customers end-to-end technical support from the software/service contract to installation and operation.
 The notice and software upgrade information for our customers
 Notice
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The e-Parcel server operations such as current, maintenance and trouble information Server Operations
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Download the products manual
For e-Parcel VCN-CommCenter 7.0 (Enterprise Software)
For e-Parcel VCN-Web Enterprise (Enterprise Web Browser)
 Products through the existing e-Parcel server
For e-Parcel VCN CommCenter 6.0 (Enterprise Software)
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Request password if you forget a password to login.
For e-Parcel VCN-CommCenter 7.0 · VCN-AX 4.0 (Enterprise Software) Visit the e-Parcel Enterprise - Software Site - Service Menu
For e-Parcel VCN-Web (Enterprise Web Browser) Visit the e-Parcel Enterprise - Web Browser Site - Service Menu
Products through the existing e-Parcel server
For e-Parcel VCN CommCenter 6.0 Visit the VCN Login page to click a "Password Request" button.
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If the customers who use our e-Parcel secure data delivery service have any inquiry, please contact  e-Parcel Customer Support by E-mail.
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e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail. |
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| Business Hours | 9:00 - 17:00 JST Mon. - Fri. (closed on Sat. Sun. and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you. |
| Contact Address | Requests for support service... Please contact us by e-mail with writing down your e-Parcel user ID. support@e-parcel.co.jp
The Contact Us form on this web site is also available. |
